Practice locations:

Hearing Evaluation Services of Buffalo

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Hearing Evaluation Services of Buffalo logo

4600 Main Street
Amherst, NY 14226

Office Hours

9:00am - 5:00pm
9:00am - 5:00pm
9:00am - 5:00pm
9:00am - 5:00pm
9:00am - 5:00pm
(Looking Up Reviews)
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About the Practice

Hearing Evaluation Services (HES) is a Western New York leader in providing high-quality hearing healthcare. We diagnose, treat, and counsel individuals suffering from hearing loss and provide comprehensive hearing services. Additionally, we assess and provide management therapies for people affected by tinnitus and/or hyperacusis. We also provide comprehensive balance assessments, offer proper balance treatments and can refer patients to receive specialized balance rehabilitation to correct ongoing dizziness or imbalance problems.

Specialties include:

Comprehensive Hearing Testing
Pediatric Services
Balance/Vestibular Testing
Hearing Aid Repair
Cochlear Implants
Ear Wax Removal
ENT Services
Home Visits

Insurance/Financing Information

Questions about your insurance? We can help you! Our Insurance Specialist is incredibly knowledgeable about different insurance plans and will be able to lend guidance and answer questions regarding your specific coverage when you call.

Meet Anne Orsene

Anne Orsene headshot

Dr. Anne Orsene is the Executive Director of Hearing Evaluation Services and has been with the organization since 2000. She has been practicing audiology and caring for her patients in Western New York since 1991. Along with her administrative responsibilities, Dr. Orsene sees patients one day per week out of our Wehrle Drive location.

Special Offers

Hearing Consultation
Risk-Free Trial


"Amazing place to go for hearing aids! My grandmother has been struggling for years with her hearing but we procrastinated doing anything because we had no idea who to call, how the process works and if it would really help. One day I was talking to a coworker who recently took his grandmother to her hearing appointment and he said they had a positive experience with HES. That feedback gave me the motivation to move forward. I called, made an appointment and a few weeks later my grandmother can now have a normal conversation with anybody. They are so nice and patient. They explain everything thoroughly and they make sure you have what you need to have a positive experience with the hearing aids. They have your back and I highly recommend this organization. Dr. Nicole Baumgartner is who we worked with. Thank you for improving the quality of life for my grandmother at 88 years old."

~ Richard K.

Review left on Google

"I have been seeing Dr. Kristina Jackson at HES for over 7 years. I just bought my second set of hearing aids from them. All the staff is extremely friendly & personable. Dr. Jackson is very knowledgeable & current regarding all makes & models of hearing aids. She is not happy until you are happy with your hearing! I trialed 4 different makes before deciding on my new hearing aids! I have been wearing hearing aids for 14 years & this experience far outweighs any other provider!"

~ Linda H.

Review left on Google

"I cannot say enough about Hearing Evaluation Services. I know in all platforms, television, radio, print and social media the word “excellent” is used so much that the word doesn’t carry the value it should. If you truly want to know what excellence is go to Hearing Evaluation Services. I have dealt with them for years. Dr. Orsene is amazing to me! She helped me get my hearing back! She and her staff are not only cordial, but they get involved with each client in a way that helps them pinpoint exactly what you need. They are actually my friends! HES goes beyond what I feel a company should do. That’s what makes them truly excellent!"

~ Gregg S.

Review left on Google

"Take time to explain and demo everything. Free hearing aid trials. Payment plans. Refurbished units for lower cost. Very friendly staff, all Doctors of Audiology."

~ Flying W.

Review left on Google

"Everyone was very helpful and caring. I've already referred 2 of my friends to the office."

~ Treva A.

Review left on Google

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