4063 North Buffalo Road, Suite 3
Orchard Park, NY 14127
Hearing Evaluation Services (HES) is a Western New York leader in providing high-quality hearing healthcare. We diagnose, treat, and counsel individuals suffering from hearing loss and provide comprehensive hearing services. Additionally, we assess and provide management therapies for people affected by tinnitus and/or hyperacusis. We also provide comprehensive balance assessments, offer proper balance treatments and can refer patients to receive specialized balance rehabilitation to correct ongoing dizziness or imbalance problems.
Questions about your insurance? We can help you! Our Insurance Specialist is incredibly knowledgeable about different insurance plans and will be able to lend guidance and answer questions regarding your specific coverage when you call.
Dr. Anne Orsene is the Executive Director of Hearing Evaluation Services and has been with the organization since 2000. She has been practicing audiology and caring for her patients in Western New York since 1991. Along with her administrative responsibilities, Dr. Orsene sees patients one day per week out of our Wehrle Drive location.
"If you have an issue with your ears, ringing, buzzing, constantly asking someone to repeat themselves, do yourself and others a favor and come to the experts at Hearing Evaluation Services. These girls are so helpful and will make such a difference in your life. No one will even know you've had anything done, it's well worth it, believe me, I'm sorry I waited as long as I did. Go for a consultation, they are all so caring and wonderful, it's the best thing you ever did for yourself and your family."
~ Peaceful S.
"Had a recent experience in trying out a set of hearing aids through HES. I found both audiologists I worked with , Dr. Alyssa Smyczynski and Dr. Claire McIntosh to be outstanding. They both were extremely helpful and patient in explaining the devices and both were extremely knowledgeable in the broad field of audiology. More importantly, I found both of them to be very understanding and empathetic concerning the psychological barriers to wearing hearing aides. The entire staff from reception to billing was quite helpful and friendly. Very highly recommended."
~ Gary D.
"I wanted to write this review to praise the people of h.e.s. and let potential customers know how great this service is. I personally dealt with the Orchard Park office. Claire McIntosh took care of my hearing evaluation and follow up fitting and testing. She is fantastic in every aspect. She knows her profession so well and is so nice to work with. I felt totally confident in what she taught me and choosing the best hearing options for me. I should not have waited so long to get my hearing aids. I was really missing out on a lot. Claire and the office staff made it so easy,even during the pandemic. Everyone should go here for their hearing needs. I will be referring anyone that I come in contact with ,that has a hearing issue to go to HES OF BUFFALO. Thankyou so much for making my life better, Burt Comstock"
~ Burt C.
"Very good service. Aids are extremely expensive. Not affordable for many seniors. If you want the best hearing you will pay a high price for them. My audiologist, Clair, is wonderful. Showed me all options and ranges of quality and price options. Follow up service is wonderful. You never feel rushed."
~ Gayle P.
"I have been with HES for a number of years and have had an outstanding experience with them. I am currently on my second pair of hearing aids and am absolutely delighted with their performance. All of the audiologists I have delt with at HES over the years, have been exceptionally competent and professional. It is always a pleasant experience to work with them. The best part is that as a not-for- profit organization there are no gimmicks or high pressure sales pitches, no special buy today sales that leave you wondering if you are getting the best price, and you don’t wind up paying for a ton of repetitive high priced advertising. I highly recommend Hearing Evaluation Services at any of their offices."
~ Art B.
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