Sertoma Speech & Hearing Ctr | Romeoville

"My son was referred to Sertoma for a hearing evaluation by EI. Our experience with Dr. Kreps and the office staff was very pleasant. We were seen right at our scheduled appointment time. Dr. Kreps greeted me with a smile and made sure to say hello to my son. I did not know what to expect but Dr. Kreps did an excellent job of explaining to me how each test would be performed and what each test was checking for. She gave me the opportunity to ask questions and responded with very thorough answers. Before she began she spoke directly to my son and let him know what she was going to do. He is almost 3 years old and understandably nervous. I attribute the success of our visit Dr. Kreps and her demeanor. She was very gentle, kind and patient with us. The results of his evaluation required us to make additional appointments with an ENT. Dr. Kreps was very knowledgeable and explained to me the anatomy of the ear and how it could be effecting his hearing. She told us about possible treatments and gave us an idea of what to expect so I was prepared for the ENT appointment. She made me feel as if she genuinely cared for the well being and successful treatment of my son. I cannot say enough good things about our experience. I would highly recommend her to anyone in need of an Audiologist."

~ Jessica D.