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Southbury Audiology

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Southbury Audiology logo

2 Pomperaug Office Park # 307
Southbury, CT 06488-2293

Office Hours

9:00am - 5:00pm
9:00am - 5:00pm
9:00am - 5:00pm
9:00am - 5:00pm
(Looking Up Reviews)
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About the Practice

Southbury Audiology is patient-focused with a commitment to continued education. We strive to provide the most current test protocols and best practices for hearing care. We encourage involvement of the whole family in the rehabilitative process to ensure the best outcomes for successful communication and listening strategies. It is important for the patient (or parents of young children) to have a thorough understanding of all results and recommendations.

We are equipped to comprehensively test patients of all ages. Hearing ability has a significant impact on an individual's overall sense of well-being and cognitive skills. Therefore, not only is the patient and their family informed of test results and recommendations, but their primary care and referring physicians are also included.

Specialties include:

Comprehensive Hearing Testing
Pediatric Services
Hearing Aid Repair
Cochlear Implants
Ear Wax Removal

Insurance/Financing Information

Insurances Accepted

In addition to Medicare and Medicaid, we participate with all the major insurance carriers including:

  • Aetna
  • Anthem
  • Cigna
  • Connecticare
  • Oxford
  • Tri-Care
  • United Health Care

Third Party Hearing Aids Networks include:

  • Amplifon (Cigna)
  • EPIC (United Health)

Payment Types Accepted

We accept Cash, Check, Visa, Mastercard, American Express, and Discover

Want to know more? Visit the Southbury Audiology website to learn more about the practice, services, hearing health, and hearing solutions.

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Meet Cathleen A Alex

Cathleen A Alex headshot

Cathleen A. Alex, Au.D. is a board certified Doctor of Audiology and founded Southbury Audiology in 1996. She earned her Bachelor of Science degree in Speech Pathology and Audiology as well as her Master of Science Degree in Audiology from Penn State. She was the first graduate of the Pennsylvania College of Optometry School of Audiology (now Salus University) Doctor of Audiology program in May of 2001. Dr. Alex is the founding and current President of the CT Academy of Audiology, a charter member and fellow of the American Academy of Audiology, certified member of the American Speech and Hearing Association, and member of the Academy of Dispensing Audiologists. She is committed to providing state-of-the art hearing care to patients of all ages in a friendly and welcoming atmosphere.

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"Every once in a while you meet someone in life that goes above and beyond what a normal person would do to help somebody.Stephanie Bakewell will turn over every stone, make every phone call imaginable, and stop at nothing to get us what we need to hear again.My life has improved 10 fold with the guidance and knowledge that Stephanie has in audiology and I'd recommend her to anyone."

~ Chris L.

Review left on

"Having dealt with hearing loss for more than 30 years, I am all too familiar with the services and technology that are available to the hearing impaired throughout New England, including at the most renowned teaching hospitals in the region. Dr. Bakewell and the team at Southbury Audiology are the most knowledgeable, up to date and responsive of any practice with whom I have dealt. Under Dr. Bakewell’s care, my day-to-day quality of life (and my wife’s) has markedly improved. If you have struggled with a satisfactory solution to your hearing loss, I would recommend this practice without reservation."

~ Henry S.

Review left on

"I have had 17 yrs of hearing device care and truly believe that this office rates high and above others in every way. Dr Alex and Dr Bakewell are experts in their field. They address patient feedback effectively and apply solutions appropriately. Additionally, they are compassionate, reliable and always considerate. We are so fortunate to have this care! "

~ Peg C.

Review left on Healthy Hearing

"Dr. Stephanie Bakewell provided an incredibly satisfying session. Dr. Stephanie Bakewell provided genuine interest in answering all my questions and concerns. It was an extremely satisfying experience. I left the office feeling extremely good about my decision to visit Southbury Audiology and will continue working with them. I applaud the practice and highly recommend it without any hesitation whatsoever !"

~ Frank M.

Review left on Healthy Hearing

"I met Stephanie Bakewell over three years ago with the fittingof my first hearing aids. Having done some research on the process I was initially skeptical about receiving comprehensive professional care. Dr. Bakewell has far exceeded my expectations in this regard. She has provided comprehensive and thorough services during our entire professional relationship. I make a point of referring her to friends and associates who seek aids. Those who have gone elsewhere relate stories of poor or non existent follow up services. Dr. Bakewell has continually retested and adjusted my hearing and my aids to ensure I receive the maximum benefit from their use. Hearing Aids have changed my life and Dr. Bakewell is an amazing practitioner who has helped me make the most of my experience."

~ Mark M.

Review left on Healthy Hearing

"When children have learning differences that sometimes impact hearing/processing, it is extremely hard to find an audiologist who understands the complexities. Dr. Bakewell is so knowledgeable and compassionate. Finding Dr. Bakewell and Southbury Audiology has been life changing for my children!"

~ Lauren M.

Review left on Healthy Hearing

"Stephanie was very kind, professional, and generous with her time. Her explanations re: my hearing and my options ere ver helpful. I’ll be back to see her in a year!"

~ Michael B.

Review left on Healthy Hearing

"Dr. Bakewell is a pleasure to work with. She has built a great relationship with my son over the last 5 years & has made something very difficult seemingly stress-free for him. Thanks to Mary for always being so accommodating and friendly. Very grateful for Dr Bakewell and her kind, patient and nurturing but very professional ways....."

~ MaryAnn C.

Review left on Healthy Hearing

"I was referred to Southbury Audiology by my PCP a little over 5 years ago and met Stephanie Bakewell, AU.D. She immediately put me at ease by taking the time to get to know me personally through sharing some of her personal stories. She made me feel comfortable & confident about her personally as well as professionally. She provided me a solid understanding of my condition and how the advantages of modern Audiology could benefit me. I purchased her recommended hearing aids and entered a 5 year program for her services. She and this program allowed me to return to the real world as a more confident , functional & participating member. I am so satisfied with her services and the Southbury Audiology Office that I have just (2021) upgraded my hearing aids and entered a new 5 year support program. "

~ John D.

Review left on Healthy Hearing

"Dr. Stephanie Bakewell and staff are the best!They spend the time to fit you with the highest quality devices then tweak them to your specific needs.Working in healthcare myself I reccomend them highly and should add I'm also a patient.Chuck Latimer"

~ Chuck L.

Review left on Healthy Hearing

"Southbury Audiology is both professional and empathetic to its patients' needs.  We have been so pleased working with Dr. Bakewell and her staff.  They are well versed in the technology for cutting-edge hearing aids and equipment.  They also use the technology to keep connected with their patients by using telehealth and remote video conferencing to help with simple fixes.  Dr. Bakewell has been a wealth of information for our son's hearing needs.  She has been extremely helpful in communicating with our son's school district to understand his needs better.   I can not say enough wonderful things about this practice!"

~ Karey S.

Review left on Healthy Hearing

"Professional, caring, efficient, and helpful..... excellent"

~ Mary L.

Review left on Healthy Hearing

"Went for hearing test & Dr. Bakewell was awesome. Took the time to explain everything & was very kind , courteous, helpful & professional. Office staff is wonderful ."

~ R V.

Review left on Healthy Hearing

"Recently saw Dr. Bakewell for a hearing test. She explained everything in detail & was kind, patient, understanding & professional, The office staff is wonderful to."

~ R V.

Review left on Healthy Hearing

"I have a pretty healthy dislike of the human medical field based on previous experiences. But this group, especially Dr. Alex, is OUTSTANDING!!! I cannot say enough great things about this group. Not only did they far exceed my expectations, but gives me faith in human medicine again. Incredible."

~ Alisa G.

Review left on Facebook

"I can't thank audiologist Stephanie Bakewell, Au.D. enough for her patience, kindness, courtesy and expertise with repair/adjustment to my 97 year-old mother's hearing aid. Carol Hacker and Mary Comunale, the friendly voices of the practice, made my time in their office stress-free, enjoyable and relaxing. Mostly, my mother is satisfied with the results! I recommend this practice highly to anyone seeking high-quality and professional audiological assistance."

~ Terry S.

Review left on Facebook

"My mother is 90 and extremely difficult and nearly 100% deaf. Dr. Alex won my mother over and me... her patience and care was outstanding and so appreciated! The care and time she gave to my mother and her hearing challenges, along with memory challenges, was truly appreciated. I can't thank you enough Dr. Alex! "

~ Tricia M.

Review left on Healthy Hearing

"Veterans office sent me here for an exam. Great location, great office, and a great staff. Even though staff was dressed up like ‘witches’ on a Holloween day appointment. Somehow they maintained their professionalism throughout."

~ Jerome P.

Review left on Facebook

"I just wanted to express my sincere thanks and heartfelt appreciation for the difference that you've made. As a speech-language pathologist and school administrator, I've come to realize the impact of hearing loss on a personal level. Your work with amplification has helped me to once again experience the magic found in the sound of rain, the humming of a bee, a quiet whisper, and the gentle conversation of a small child in a noisy place. The amplification, tailored to my personal and professional needs, is truly life-changing. Every day it opens new doors to me to experience the world more fully. Although May is officially designated as Better Speech and Hearing Month, your expertise and personal commitment to your clients can make better speech and hearing happen every day! Thank you for all you've done!"

~ L.S. .

Review left on Facebook

"I really cannot express how dramatically my life has changed for the better due to your expertise. Your incisive analysis of my hearing impairment, which had gone on for too long leaving me totally out of most conversations, has been a lifesaver. With these Oticon aids I once again have no hesitation in participating in conversations. I can hear so much more clearly. Thank you!"

~ J.P. .

Review left on Facebook

"I resisted my wife's urging for at least six years. Dr. Bakewell was extremely helpful, showing me the real technical issue with my hearing problem. But, when I realized that I could have full-time bluetooth streaming in my ear and hear the birds again, it was a done deal. Thank you, thank you."

~ Rich B.

Review left on Healthy Hearing

"Carol was great, very helpful on my journey with hearing aids. Recommended my sister to get her hearing aid here. Also, I have a problem ear and was hard to fit mold, she was very patient with this problem. She's the best. "

~ Robert W.

Review left on Healthy Hearing

"Personable, caring, and also technologically knowledgeable! Could there be a better audiologist?"

~ Professor W.

Review left on Healthy Hearing

"She truly showed me she cared. "

~ Laura D.

Review left on Healthy Hearing

"Have been using her for the past three or 4 years. Never a problem thorough and knowledgeable. Highly recommend her."

~ Linda B.

Review left on Healthy Hearing

"She is a great audiologist. We are not that close to her office but she is worth the trip. My son feels very comfortable with her and she is on top of the newest hearing aid technology. I would recommend her to anyone."

~ Frank C.

Review left on Google

"She clearly knew what she was doing. She doesn't work for just on hearing aid company, she recommends from all companies - unbiased, outstanding. "

~ Karen K.

Review left on Healthy Hearing

"She was extremely patient and thorough."

~ Rose D.

Review left on Healthy Hearing

"They were very open in their communication. "

~ Carol H.

Review left on Healthy Hearing

"They were very nice and knowledgeable"

~ David M.

Review left on Healthy Hearing

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