1001 Pleasant Valley Way #4
West Orange, NJ 07052
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Appointments are typically 60 minutes in length.
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"Dr. Knapp was professional and kind. Easy to make an appointment, and everything about getting my hearing tested was efficient. Highly recommend!"
~ Michele O.
"Dr Knapp was proactively helpful and made me extremely comfortable. She is a very knowledgeable doctor and a very sensitive human being. Destiny and the other receptionists are always very pleasant and helpful."
~ Gita J.
~ Patrick M.
"Great experience!!Very professional and helpful!Thanks so much"
~ Carolina C.
"Very.pleased New hearing aids are great 5 star always I tell everyone great service thank.you"
~ Carol B.
"Always pleasant and helpful! Been going there 15 years and always do their best to help me quickly."
~ Marguerite K.
"Excellent staff and office. Very clean and accessible. The appointment went really well and the Dr that performed our kids' test was really great. It's not easy testing two toddler's hearing at once and she was awesome with the kids. Was happy with my visit."
~ Patty K.
"Dr Knapp is amazing! Been going here for years, getting my third pair of new hearings aids. Have had hearings aids since I was 4 years old."
~ Chrissy H.
"Excellent. Patient, professional, knowledgeable and courteous."
~ Manuel S.
"I met with Dr. Robbie Gerson for my first-ever hearing evaluation. She was extremely helpful and clear as she explained every step and shared the results."
~ McPaul S.
"Nice location and caring staff."
~ Pierre L.
"Always enjoy seeing Dr. Hershon each year (and sometimes in between)! She's personable and knowledgable, and I have complete confidence in her care. Hard to not hear perfectly as I get older, but it helps to know I have a doctor who I trust implicitly!"
~ Lisa O.
"Honest and open discussion"
~ Brian F.
"Very good experience. Dr. Debra Knapp is the most patient, thorough and competent person. I would highly recommend The Hearing Group."
~ Bea K.
"Dr. Knapp and her staff are exceptional. She is warm and friendly and really listens and understands your needs. My fearing test was thorough and her advice about a new model of hearing aids that would be best for my lifestyle was spot on! I feel like I’m really hearing for the first time in over a decade (my other hearing aids were lousy with speech and now I hear everything— didn’t know what I was missing! I’m very satisfied and highly recommend Dr. Knapp and this practice!"
~ Lynette T.
"They are great!!! The staff are so friendly and efficient. Dr. Knapp is just great. She is very patient and listens to your questions. It is always a great visit. Thank you"
~ Robin Y.
"My visit to the hearing group in West Orange to see Dr Hershonrson for follow up was very professional and efficient I was giving an appointment at 3:00 p.m. and upon my arrival I was seen in a matter of minutes and my checkup was taken care of in a efficient matter I was very pleased and was able to return to work quickly the hearing group and the staff as well as Dr Hershon are very professional I would like to thank Dr Hershon and staff for my care sincerely Bernard Bradley"
~ Bernard B.
"Very nice and friendly staff, the doctor is extremely knowledgeable, patient and helpful."
~ Daniel C.
"My boys had an excellent experience! Thank you"
~ Malikah H.
"Excellent experience, clean, organize space, Doctor and staff competent and nice."
~ X X.
"Everyone is always friendly and helpful, and my hearing aids have been a success."
~ Judi G.
"First appointment wonderful. Dr Knapp is patient, understanding and compassionate. She takes the the time to explain everything."
~ Marilynn M.
"I lost a hearing aid. The replacement came very quickly. Robbi made sure it was charged before I came to pick it up, and she checked to make sure it was properly adjusted. She offered to contact my insurance company to find out when my coverage ends, so I can make an educated decision about whether to extend my warranty for loss replacement. Everything was pleasant and efficient."
~ Toni G.
"Thank you Dr. Knapp for the excellent service."
~ Eliot M.
"they are very understanding."
~ Myldrede V.
"They are very accommodating and helpful"
~ Maryanne G.
"Excellent service! Dr. Knapp was very kind and knowledgeable, answered all questions in detail. The office staff very friendly and helpful. Would highly recommend."
~ Bozena Z.
"Dr. Knapp has provided me with excellent support with my Oticon Hearing aids. The office staff is great too!"
~ Jlmyra .
"Knowledgeable. Professional. Courteous. Efficient. "
~ Nicholas B.
"First time at The Hearing Group in West Orange. Dr. Robbi Hershon was extremely professional and yet personable. She put my concerns at ease and made me feel comfortable. I would recommend this group. I can actually hear again."
~ Sandy M.
"Dr. Knapp was very pleasant .She let you know what is going on with you ears . The front desk nurse's we're also kind."
~ Crystal B.
"I had an appointment with Debra for a hearing evaluation, she was great! I’ve been very anxious about my hearing loss but she explained everything to me and answered all my questions. She even programmed and had me try on a couple of different hearing aids so I could experience the ability to hear fully again and that made all the difference. She took her time, was very understanding and I’m looking forward to going back and getting my hearing aids since I’ve now experienced what a difference they will make for me. I would highly recommend this office to anyone looking for a thorough hearing evaluation. "
~ M A.
"On time appointment, email appointment confirmation, very welcoming staff. Very efficient and the audiologist answered all of my questions. Would definitely recommend."
~ Iryna L.
"Everything from the testing procedure through insurance billing was very clearly explained. A very positive experience."
~ Joe F.
"Responds to calls on weekends! Very willing and flexible."
~ Miriam S.
~ JE P.
"The entire transition to hearing aid technology fantastic her"
~ Jane M.
"I have the pleasure to work with Dr. Knapp very professional and the process was a good experience I will recommend this place in a heartbeat if you looking for a hearing test go to a real audiologist this is your place "
~ Herminio B.
"I was very impressed with Dr. Hershon and the staff. Dr. Hershon was extremely helpful and really took the time to make sure that my issues were addressed and that my questions were completely answered. "
~ Ken F.
"Doctor was very thorough and knowledgeable of my issues. Unfortunately it took 2 phone calls to have my results faxed to my ent when they told me that results would be faxed that day."
~ Marcia R.
"Only a couple of visits so far, but the doctors seem very competent and knowledgeable, and very good communicators, inspiring trust."
~ David M.
"Dr. Knapp is wonderful. My 15 year old son has been a patient of hers for 10 years now. She is always pleasant and accommodating. Very happy that she is my son’s audiologist!"
~ Nicole G.
"Friendly staff & a patient doctor to deal with a 3 year old!! Really great experience!"
~ Natalie D.
"Keep up the good work, and thank you for your kind discussions and remarks when reviewing my hearing situation. It is deeply appreciated !!!"
~ Joseph V.
"The service at the Hearing Group was excellent!"
~ Big B.
"Professional work, courteous, very informative and always a great experience.."
~ VANESSA W.
"I had the best experience meeting dr knapp for the first time she was excellent in helping me chose the right hearing aids for my needs and for my best interest I would recommend the hearing group of west orange to anyone who needs hearing aids"
~ Joel P.
"I met with Debra Knapp who is incredibly welcoming and kind. She makes the process so easy and comfortable and explains every step so that there are no unanswered questions. Debra is so knowledgeable and experienced and it is evident that she takes pride in her patient's care. I'm so grateful she was referred to me!"
~ Theresa D.
"friendly, short wait time, good service. thank you"
~ Avi F.
"Always there to help when I have an issue with my hearing aids. Very pleasant and accommodating as well as knowledgeable."
~ Toni G.
"Very professional, knowledgeable, warm and friendly. Been using their services for years."
~ Kingt908 .
"Great customer service and professional service from Debra and Robbie."
~ MJ .
"The Hearing Group is extremely careful about social distancing, and being compliant with all Covid regulations. The staff are professional and efficient. The doctor was very knowledgeable. I would recommend this group."
~ Barbara B.
"Extremely Helpful - i highly recommend this group."
~ Barbara P.
"The Hearing Group is a knowledgeable, helpful, professional organization that provides support to those who need heating analysis. The administrative staff as well as the qualified professionals are always available to help and answer questions. A delight to use their services and expertise."
~ Sandra D.
"I think the hearing group were great! I missed me appointment because I thought it was at 10 and it was at 9. But the nurses assistant was very nice to me and she was still able to get me. I was super grateful for that. Then the doctor was super sweet and patient with my son. I would definitely suggest them to anybody!"
~ Judy B.
"Robbie was great as she gently guided me through my first hearing exam."
~ James Z.
"Brought my dad here for an appointment, he was seen at his appointment time, staff was pleasant & professional. They practiced social distancing and office was nice & clean. Doctor of Audiology explained every detail clearly for my dad to understand."
~ Darnell H.
"Robbi is a true professional. Have been a patient for about 25 years and I feel that I’m getting first rate care."
~ Paul B.
"Excellent. Thorough exam, attentive to individual concerns, competent and careful management of hearing test, took time to answer questions in detail. Highly recommended."
~ Jonathan R.
"Dr Knapp was kind and professional. I felt that she did a comprehensive exam. The office staff were friendly and helpful."
~ Jennifer B.
"Everything was expertly done, from the hearing test to fitting for hearing aid. The hearing specialist was very cordial, responsive and informative. My only disappointment was that the Oticon hearing aid was not on site for me to buy, (It would have had to be ordered). Also, my second choice only came in a beige and near bronze color. I wanted a darker bronze. All in all I am very satisfied."
~ Roland L.
"Both hearing doctors are experienced and knowledgeable about hearing issues."
~ Mary B.
"Dr. Hershon's office is clean and modern. She treats you like a adorned family member. Her staff was polite and the wait was only minutes to see her. I didn't watch an entire program before being seen by the Dr.. Lastly, I felt that she is well versed in her field. I'll be returning for my follow-up visit."
~ HOUSTANYA P.
"Dr Knapp is awesome 👏 love the service"
~ Weston L.
"I really liked Dr. Hershon. She listened to me, and was friendly and caring and explained everything well."
~ Judi G.
"From start to finish my experience was excellent. Dr. Hershon and staff are extremely professional and, they know their stuff."
~ Iris B.
"Dr. Hershon has helped my husband and me with hearing evaluations and medical advisement regarding a rare ear condition we discovered in me. Dr. Knapp has also helped my Dad with his hearing test and hearing aids. They provided urgently needed help for Dad on short notice and have both been so kind and supportive in our care. They each listen, meet us where we are, and fully explain treatment options. "
~ Susan B.
"I have worked with this group (usually Robbi) for years now and it has been a great experience. The device I usually have is super easy and works very well. It requires a few visits a year so I have had more contact than most but have always found them very accommodating."
~ Barry G.
"Apprehensive about my hearing test, Deborah Knapp put me at ease. She was personable, professional and took time to fully explain the process and results. Great experience. "
~ Elizabeth Y.
"Dr.Hershon is just fantastic! She is very caring, kind and patient! She explains everything she is doing and why she is doing it. Dr. Hershon goes out of her way to make her patient very relaxed and comfortable. I would rate her at a 10 plus on a scale of 1-10 and will always recommend her if you are looking for a wonderful Audiologist! Grace OBrien"
~ Grace O.
"Their services and help with hearing aids"
~ Toby P.
"I had a wonderful experience at the hearing group. The office was extremely mindful in its Covid precautions. The doctors were very patient and thorough with explaining every step of the process, from my hearing exam to the different hearing aids that would be available for me to use to improve my hearing and quality of life. I would highly recommend The Hearing Group..."
~ Tebecca B.
"I’ve been seeing Dr Hershon for many years. She helped me with my second hearing aid some years ago and now I am getting new hearing aids. I trust her to have my best interests in mind when she recommends the hearing aids. She is very friendly and pleasant and takes enough time to explain and answer any questions."
~ Rashmi A.
"The Hearing Group has helped with my loss of hearing and providing excellent support!"
~ Charlie K.
"Excellent care i highly recommend the hearing group both doctors are amazing"
~ Joel P.
"The Hearing Group is simply awesome. The entire staff are caring, friendly, patient, and expert at what they do. I've benefited so much from their care and attention—I love my high-tech hearing! Take care of your hearing, don't wait. The options are easy to use, highly discrete, super-effective, and these professionals make it easy. "
~ Siocain H.
"Great service by highly competent doctor"
~ Alan S.
"attentive, punctual, and the opposite of aggressive in approach to returning. come back in a year. have check-ups as you would for your eyes, your teeth, etc."
~ Frances B.
"they are very kind curtisous understanding knowledgeable"
~ Danielle V.
"I would give the Hearing Group 5 plus stars! Dr.Robbi and entire staff are absolutely wonderful! They are gentle, kind, caring, and very knowledgeable! Dr. Robbi has now helped me with my new 2nd Hearing aid. New technology has so improved them! Also love that any time there is a problem (like losing one hearing aid) you can call them and you can be seen. The receptionists are also very warm and friendly. Finally it is easy to reach the office and parking is wonderful! So glad I found a wonderful group!! Thank you Dr Robbi & staff! "
~ Grace O.
"A very warm, welcoming experience. Everyone was knowledgeable, informative & incredibly helpful."
~ Amy D.
"They are absolutely the best. I feel at home when I go see them, they are so professional and they really take care of you. When I go there I feel I’m visiting friends. And reception in the front is so sweet and always pleasant. "
~ Luka .
"Really nice and professional experience. Pleasant office, easy parking."
~ Lawrence U.
"Friendly, caring, compassionate & helpful staff. Made me feel comfortable from day 1. Thankful for Kaitlin for my new normal!"
~ Ivette B.
"Navigating the waters of hearing loss can be challenging. Working with the Hearing Group has made that experience smoother sailing. From the meticulous and gracious concern provided by Katie, to the ease of scheduling to accommodate my work schedule, the service and attention to detail are great."
~ Mary G.
"Excellent and caring service. Dr. Knapp, Stephanie and the entire staff are experienced and knowledgeable professionals."
~ Julia M.
"Doc Hershon and rest of the staff at The Hearing Group NJ are Awesome.... They are very prompt with their support. Its a pleasure to deal with them.... We wish them very well."
~ Shyam .
"I have been a patient for 4+ years & the service still never fails to amaze me. Katie along with the entire staff is phenomal. These people know exactly what they’re doing & how to make their patients feel amazing about themselves. I will forever recommend the Hearing Group of WO. Thanks to them I have been able to do so many things without worrying about my hearing. They have put me at ease. THANK YOU!!!"
~ Noelia D.
"I started taking my daughter to The Hearing Group from the time she was 2.5 years old, and I take her regularly for the last 3 years. Dr. Knapp is so knowledgeable, thorough, patient and kind. My daughter absolutely loves going there, and she does not want to leave! If anybody has any concerns or issues with hearing and is looking for an amazing audiologist, this is the place to go. P.S. – this practice welcomes all ages, most patients are much older than my daughter."
~ Inna Y.
"If I could give more than 5 stars, I would. Despite the fact that I am almost deaf, Dr. Knapp made the entire experience (testing, diagnosis, new hearing aids, etc) stress-free, therapeutic and even pleasurable. She is a caring, knowledgeable and extremely competent expert in her field--- taking time to explain test results, discuss options best for me, and to ensure that the recommended option worked best for me. I actually had to return the first pair-- I had wanted tele-coil, yet they were not comfortable or good for me ( because of extreme ear sensitivity)... and the slightly larger size did impact my comfort level, since I wear my aids about 18 hours a day. She was so willing to let me wear her demo aids (the ones she would order) for a few weeks to make sure I was completely satisfied from every aspect. She was more than willing to go the extra mile to return my originals and order me new ones, which I now have and love!. I could not be happier--- I can hear remarkably better and don't even feel my hearing aids. Dr, Knapp's entire office is professional, friendly and so responsive. She herself is a gold standard in her profession... and I am so thankful I found her. My sincere thanks to all at The Hearing Group!"
~ Lori H.
"The hearing aids have changed my life. I can once again participate in conversations, listen and understand what is being said, and hear sounds of every day life that have eluded me as my hearing deteriorated. If one is seeking an audiologist who is professional, personable, understanding and caring, I sincerely recommend Dr. Debra Knapp at The Hearing Group."
~ Philip W.
"Excellent service and great doctor Robbie."
~ Lynne S.
"Dr. Hershon is wonderful. She was thorough, knowledgeable and helped me with my hearing concerns. My diagnosis was borderline in terms of needing hearing aids. She spent time fitting me with demo aids though ultimately we agreed the improvement did not warrant the expense. Maybe next year. I want the cool red ones with iPhone connections."
~ Steven S.
"I have been a patient for 4+ years & the service still never fails to amaze me. Katie along with the entire staff is phenomal. These people know exactly what they’re doing & how to make their patients feel amazing about themselves. I will forever recommend the Hearing Group of WO. Thanks to them I have been able to do so many things without worrying about my hearing. They have put me at ease. THANK YOU!!! "
~ Noelia D.
"The road to finding a successful solution for my dad's hearing loss has been a long and bumpy one. Lucky for us we found Katie and The Hearing Group. They've been patient, professional and tireless in their efforts to help my father. Thank you Katie, your the best!"
~ Wendy G.
"I took my elderly Mom to The Hearing Group after disappointing experiences at other service providers. They explained very clearly and in great detail what would be best for Mom and then provided it to her with a lot of concern and compassion. I would highly recommend them without hesitation."
~ Paula L.
"I saw Dr. Hershon for a hearing aide check, and she found a part that needed to be replaced. She also retested my hearing and made recommendations specific to my needs. It's always a pleasure to visit The Hearing Group."
~ Rosemary F.
"My 5 year old daughter loves going there, and we have been going for the last 3 years. The care she receives from Dr. Knapp is amazing! We usually go quarterly, sometimes more often, and every time we go, she is so happy to go and says we are going to see my Doctor! Wonderful practice, with great doctors and staff!"
~ Inna Y.
"My experience with the hearing group was excellent, friendly, I am very satisfied with their services. I will recomend other's to the hearing group."
~ Jaicee C.
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