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Privacy Policy

Our Privacy Policy is designed to let you understand how we collect and use the personal information you provide to us and to assist you in making informed decisions when using our site and our products and services. It is also intended to explain our 30-day money back guarantee for EarQ shop products. EarQ is committed to protecting the privacy of everyone who visits our site and we treat personal information securely and confidentially. This privacy policy discloses the practices we use.

Collection and Use of Your Information

When you visit our website, you may provide us with information about yourself, your firm, or your company. Information you knowingly choose to disclose is collected on an individual basis, and website use information is collected on an aggregate basis as you browse our website. If you choose to correspond with us through email, we may retain the content of your email messages together with your email address and our responses. We do not sell, share, or distribute any personal information provided to us with any third parties outside of EarQ except in the following circumstance:

  • To authorized third party vendors (such as shippers and credit card processors) for the limited purpose of providing you the requested information, goods or services for which we have retained the vendor

Like many websites, we use "cookies" to enhance your experience and gather information about visitors and visits to our websites. Please refer to the "Use of Cookies" section below for information about cookies and how we use them.

The information we collect is used primarily for billing orders, delivery of goods, and booking of appointments with your local EarQ provider. We may also use the information we collect from you when you register, purchase products, subscribe to the newsletter, respond to a marketing communication, surf the website, or use certain other interactive site features.

Use of Cookies

EarQ uses Cookies to help personalize your shopping experience. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. Cookies are used to remember your name, preferences, and items in your shopping cart so that when you return later, you do not have to re-enter all your information into our system. EarQ cookies are safe to allow on your computer. Turning off cookies or blocking EarQ cookies may prevent you from accessing all the features of our website.


EarQ has security measures in place designed to help protect against the loss, misuse and alteration of information under our control. We make every effort to protect any and all information collected on our website. All personal information stored on the EarQ website is encrypted and encoded using Secure Socket Layer (SSL) technology. We use SSL encryption to help protect data transmissions of personal information. When you place orders, we offer use of a secure server and all sensitive/credit information you supply is transmitted via SSL technology and then encrypted into our database. All sensitive information provided to EarQ is only accessible by a limited number of authorized EarQ employees. Such persons have special access rights to our systems and are required to keep the information secure and confidential.

How to Opt-out, Remove or Modify Information You’ve Provided

Occasionally we may use the information we collect to notify you of new products or special offers we think you will find valuable. We realize not all of our users wish to receive additional information from us. As our customer, you will be given the opportunity to notify us of your desire not to receive these offers by sending us a message using our contact form. We will remove your information from our contact list. You may also make any changes, additions or deletions to your e-mail subscriptions by sending an email request to info@earq.com.

30-Day Money Back Guarantee

If you are not satisfied with a product from the EarQ shop, you can return it and receive a refund within 30 days of receipt.  If you would like to return an item, please reach out to EarQ directly at info@earq.com or 866-432-7500. We will send you a return authorization number that must be included with the returned product. EarQ will not cover any shipping costs. After receiving your return, we will provide a refund to your card for the amount of the item. If the product is used, there will be a 10% restocking fee; however, this does not apply if the product is damaged.

Questions and Feedback

We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue at info@earq.com or call 866-432-7500.

Your Consent

By using our website you consent to our collection and use of your personal information as described in this Privacy Policy. If we change our privacy policies and procedures, we will post those changes on our website to keep you aware of what information we collect. How we use it and under what circumstances we may disclose it.

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